1. Introduction
Your privacy matters to 123mov. As a platform built for Filipino players, we understand that trust is the foundation of any good relationship between a user and an online service. This Privacy Policy is our commitment to being upfront about how your information is handled — written in plain language, without the runaround.
This policy applies to all users of the 123mov website at 123mov.net and covers all services offered on the platform, including account registration, gameplay, financial transactions, customer support interactions, and communications from 123mov. It applies whether you are accessing the platform from a desktop browser, a mobile device, or any other supported interface.
By creating an account on 123mov, making a deposit, or continuing to use the platform after this policy has been updated, you acknowledge that you have read and understood how 123mov handles your personal data as described here.
2. Who We Are
123mov is an online gaming and betting platform serving players in the Philippines. For the purposes of data protection law, 123mov is the data controller — meaning we are responsible for deciding how and why your personal data is processed. If you have any questions about your data, you can reach us directly through our support channels listed at the end of this policy.
We take our responsibilities under the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) seriously. We have implemented technical and organizational measures consistent with the standards required by the National Privacy Commission (NPC) to protect your personal information.
3. Data We Collect
123mov collects the following categories of personal information from players:
| Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full name, date of birth, government ID number | Account verification and KYC compliance |
| Contact Data | Mobile number, email address | Account communications, OTP delivery, support |
| Financial Data | GCash number, bank account details, transaction history | Processing deposits and withdrawals |
| Technical Data | IP address, browser type, device identifier, session logs | Platform security, fraud detection, performance |
| Usage Data | Games played, bet history, login timestamps | Account management, responsible gaming monitoring |
| Communications Data | Support chat transcripts, email exchanges | Dispute resolution, quality assurance |
We do not collect sensitive personal information such as racial or ethnic origin, political opinions, religious beliefs, or health data unless it is directly relevant to a responsible gaming assessment and you have given explicit consent for that specific purpose.
4. How We Collect Your Data
Your data reaches 123mov through several channels:
- Direct registration: Information you provide when creating your 123mov account, including your name, contact details, and preferred payment method.
- Identity verification: Documents submitted as part of our KYC process, such as a government-issued ID or utility bill.
- Payment transactions: Data captured when you deposit or withdraw funds, including GCash transaction references and bank confirmation details.
- Platform activity: Automatically logged data about your sessions, including IP address, device type, browser, pages visited, and games played.
- Customer support: Details shared in live chat or email conversations with our support team.
- Cookies and analytics: Data collected through cookies and similar tracking technologies as described in Section 11.
5. How We Use Your Data
123mov uses your personal data only for the following legitimate purposes:
- Creating and managing your 123mov account, including verifying your identity and age;
- Processing deposits and withdrawals in Philippine Peso through your chosen payment method;
- Complying with our regulatory and legal obligations, including anti-money laundering (AML) requirements and age verification;
- Providing customer support and resolving disputes related to your account or transactions;
- Detecting and preventing fraud, cheating, bonus abuse, and other platform integrity violations;
- Personalising your experience on 123mov, such as surfacing relevant promotions or game recommendations;
- Sending you transactional communications — deposit confirmations, withdrawal notifications, and security alerts;
- Sending you marketing communications about 123mov promotions and new games, but only if you have opted in to receive them;
- Monitoring responsible gaming indicators and reaching out to players who may be showing signs of problematic play.
123mov will never use your data to make automated decisions that produce significant legal effects on you without human review.
6. Legal Basis for Processing
Under the Philippine Data Privacy Act, 123mov processes your personal data on the following legal grounds:
- Contract performance: Processing necessary to deliver the services you registered for — running your account, processing payments, and fulfilling bets.
- Legal obligation: Processing required to comply with applicable Philippine laws and regulations, including gaming licensing requirements and anti-money laundering obligations.
- Legitimate interest: Processing for fraud prevention, platform security, and internal analytics, provided these interests are not overridden by your privacy rights.
- Consent: For marketing communications and certain data uses that are not strictly necessary, 123mov will ask for your explicit consent and will honour any withdrawal of that consent promptly.
7. Sharing Your Data
123mov does not sell your personal data. We share your data only in the following limited circumstances:
7.1 Payment Processors
When you make a deposit or withdrawal, your financial data is shared with the relevant payment provider — such as GCash, Maya, or your bank — to the extent necessary to complete the transaction. These providers have their own privacy policies that govern how they handle your data.
7.2 Identity Verification Services
To comply with KYC requirements, 123mov may share your identity documents with a third-party verification service. These services are bound by strict data processing agreements and may not use your data for any other purpose.
7.3 Regulatory and Law Enforcement
123mov may disclose your data to Philippine regulatory bodies or law enforcement agencies when required to do so by law, court order, or regulatory directive. We will only disclose the minimum amount of information necessary to satisfy the legal requirement.
7.4 Service Providers
We use trusted third-party service providers for functions such as hosting, analytics, customer support tooling, and fraud detection. These providers act as data processors and are contractually prohibited from using your data for their own purposes.
8. Data Retention
123mov retains your personal data for as long as your account is active and for a period after account closure as required by our legal obligations. The general retention guidelines are as follows:
- Account and identity data: Retained for a minimum of five years after account closure, as required by Philippine anti-money laundering regulations.
- Transaction records: Retained for five years from the date of the transaction.
- Support communications: Retained for two years from the date of the interaction.
- Technical and usage logs: Retained for 12 months in active systems; archived for up to three years for security and fraud investigation purposes.
- Marketing consent records: Retained until you withdraw your consent, plus a reasonable period afterward to evidence compliance.
When the retention period expires, your data is securely deleted or anonymised in accordance with our data disposal procedures.
9. Security Measures
123mov takes the security of your personal data seriously. The technical and organizational measures we have in place include:
- TLS encryption for all data transmitted between your device and 123mov servers;
- Password hashing using industry-standard algorithms — your actual password is never stored in readable form;
- Two-factor authentication availability for account login;
- Role-based access controls that limit which staff members can view which categories of data;
- Regular security assessments and vulnerability testing of our platform infrastructure;
- A dedicated security team monitoring for unauthorized access and suspicious activity 24/7;
- Data breach response procedures that include prompt notification to affected users and the National Privacy Commission where required by law.
While 123mov takes all reasonable measures to protect your data, no online platform can guarantee 100% security. You also play a role in keeping your account safe — use a strong, unique password and never share your login credentials with anyone.
10. Your Data Rights
Under the Philippine Data Privacy Act, you have the following rights in relation to your personal data held by 123mov:
Right to Access
Request a copy of the personal data 123mov holds about you, along with information about how it is being processed.
Right to Correction
Request that inaccurate or incomplete personal data about you be corrected or updated without undue delay.
Right to Erasure
Request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to our legal retention obligations.
Right to Object
Object to the processing of your personal data for direct marketing purposes at any time. We will stop processing your data for that purpose immediately.
Right to Data Portability
Receive your personal data in a commonly used, machine-readable format so you can transfer it to another service if you choose.
Right to Complain
Lodge a complaint with the National Privacy Commission (NPC) if you believe your data rights have been violated and we have not addressed your concern satisfactorily.
To exercise any of these rights, contact the 123mov support team via email or live chat. We will respond to all valid data rights requests within 15 business days. In some cases, we may need to verify your identity before processing the request.
11. Cookies and Tracking Technologies
123mov uses cookies and similar technologies to improve your experience on the platform, keep your session secure, and understand how players use the site. Here is a breakdown of the types of cookies we use:
- Essential cookies: Required for the platform to function correctly. These include session cookies that keep you logged in and cookies that remember your language or currency preferences. You cannot opt out of these without affecting platform functionality.
- Analytics cookies: Used to understand how players navigate the platform — which pages are most visited, where players drop off, and which features are most used. This data is aggregated and anonymised before analysis. You can opt out of analytics cookies via the cookie preference centre.
- Fraud prevention cookies: Used to detect unusual behaviour patterns associated with account compromise or fraudulent transactions. These are essential to the security of the platform.
123mov does not use advertising or retargeting cookies that track your activity across third-party websites. When you first visit 123mov, you will be asked to confirm your cookie preferences. You can update your preferences at any time through the settings in your account or via your browser's cookie controls.
12. Minors
123mov is strictly an 18+ platform — and in compliance with Philippine gaming regulations, we require all users to be at least 21 years of age. We do not knowingly collect personal data from anyone below this age threshold. If you believe that a minor has registered on 123mov, please contact our support team immediately so we can investigate and close the account.
Any data collected from a minor who has registered in violation of our age restrictions will be permanently deleted upon discovery, and the account will be closed. Any associated deposits will be reviewed and handled in accordance with our standard fraud and compliance procedures.
13. Changes to This Privacy Policy
123mov may update this Privacy Policy from time to time to reflect changes in our practices, the services we offer, or applicable Philippine law. When we make material changes, we will update the "Last Updated" date at the top of this page. For significant changes that affect your rights, we will also notify registered users via email or through an in-platform notification before the changes take effect.
Your continued use of 123mov following any update to this Privacy Policy constitutes your acceptance of the revised version. If you disagree with any change, you may close your account and request deletion of your data by contacting our support team.
14. Contact Us
If you have questions about this Privacy Policy, want to exercise your data rights, or want to report a privacy concern, please reach out to the 123mov team through the following channels:
- Email: support@123mov.net
- Live Chat: Available 24/7 from within your 123mov account
We aim to respond to all privacy-related inquiries within five business days. For data rights requests, the response period may be up to 15 business days depending on the complexity of the request. If your concern relates to responsible gaming, you can also visit our Responsible Gaming page for additional resources and self-management tools.